VIEW YOUR ACCOUNT STATUS OR CANCEL ANY SITE
ACCOUNT AND LOGIN
Q: I am unable to login
A: If you are unable to log in, make sure that you are using the correct username and password. Check your confirmation email to make sure you typed everything as seen in that email, because the login is cAsE sEnSiTiVe. If that does not work, try to enter a blank username and password, then submit your correct login. If you still cannot login, visit the password reset form or contact us at customerhelp.net
Q: I forgot my username or password
A: If you forgot your username or password, you can fill out the username / password reset form or you can email us at customerhelp.net and we can provide you with your login information.
Q: How do I change my email address?
A: In order to change your email address, you can contact us at customerhelp.net and we can update your email information.
BILLING AND SUBSCRIPTION
Q: How will charges appear on my credit card?
A: The charges will appear discreetly on your credit card as "ECHST.NET."
Q: What is a Monthly Subscription?
A: A monthly subscription is one that recurs or rebills every month or 30 days.
Q: What does recur billing mean?
A: It means that you will be rebilled at a set price (for example, 39.95/month). That means that you will be charged 39.95 every month that your account is active.
Q: What billers do we use?
A: We use CCBill Payment Global Processor and Epoch Billing Support.A: We use Rocketgate.A: We use SegPay.A: We use CCBill, RocketGate, MyBill and SegPay.A: We use MyBill.
Q: How do I change or update my billing information?
A: In order to change anything regarding your billing, visit our account status page.
Q: What forms of payment do you accept?
A: We accept all major credit cards, as well as checks. Contact us at customerhelp.net to setup a check payment.
Q: How do I cancel my subscription?
A: Please send a ticket on our customerhelp.net website.
EMAIL PREFERENCES
Q: Subscribing to Site News Emails
A: To subscribe to our email newsletters, enter your email address at the bottom of the main page.
Q: Unsubscribing from Site News Emails
A: To unsubscribe, you can click the unsubscribe link at the bottom of any newsletter, or send your request to: customerhelp.net
TECHNICAL SUPPORT
Q: What web browser do we suggest?
A: We suggest using either Google Chrome or Mozilla Firefox.
Q: How do I clear my browser's cache?
A: It depends on the browser, but generally you will want to look for "Options" or "Preferences" and then look for Cache options or "Temporary Internet Files" or "Cookies." If you need more comprehensive instructions, contact us at customerhelp.net and tell us what browser you are using.
Q: How do I download movies and pictures?
A: If you click on a set or movie from the main updates page, at the bottom of the new page, you have different options of downloading. All the images are in zip files, and you can pick the size you want to download. The movies are generally in .mp4 format and available in HD download.
Q: What video format do we use?
A: We use the MP4 format. MP4 is a format that will play on any platform (PC, Mac, Android, iPhone, iPad, Galaxy, etc, etc) or any video player (Windows Media, Quicktime, DivX, Real, AppleTv, etc, etc). The video player we suggest using is VLC media player, which can be downloaded here: VLC Media Player for free.
*If you feel there is content that may be illegal, please report it via email, support@darkreachcash.com
*Acknowledge all such complaints and all complaints will be reviewed and resolved within 7 business days
-This is a process that enables any person depicted in the content to appeal to remove such content, and to have the content removed should the outcome of the investigation determine that consent was not given or is void under applicable law. In case of disagreement regarding an appeal, a neutral body will be brought in to resolve the dispute.
*Have administrative staff going over the complaints, and in accordance with the Terms and conditions decide the validity of the complaint. After the decision has been made, the user may appeal the decision within the next 24 hours
